FAQs

Neo is a Nepali home appliance brand. It has been selling and distributing kitchen appliances and water treatment related products all over Nepal for the past 12 years.

You can buy our products directly from our authorized dealers by going to their location. You can get connected to our authorized dealers in your area by calling our customer service number, 9801-333313.
Neo offers water purifiers, kitchen chimneys, gas hobs, solar water heaters and residential, commercial & industrial water treatment products.

For support, you can visit our "Customer Service" page or you can directly call our on customer support number, 9801-333313, or email us at [email protected]

If your product requires repair/servicing, please contact on our product complain/service number 980-1316618, you will get service as soon as possible or you can send email [email protected]. We schedule date & time and send technician for repair/servicing.

You can contact us via phone at 9801-333313, email us at [email protected], or visit our Contact page for more details. For more detailed information, you can visit our website: Neo Appliances

After purchasing the product from Neo, you have to fill out the warranty card in the box and send a photo of the warranty card to the company’s WhatsApp number 9801-333313.Also, for warranty terms and conditions, you can directly click on this link.

Spare and services are available even after the warranty is over on paid basis.

To become a dealer of Neo, you need to send a PAN/VAT registration file image and business card to our WhatsApp number, 9801-333313, and then our marketing team will contact you after verification.